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CHAIRMAN’S DELIVERING MSM MANAGEMENT DISCUSSION GROUP FINANCIAL
STATEMENT VALUE OVERVIEW & ANALYSIS REPORT

SuSTAINAbILITy REPORT

Total Employees Gender Diversity

2019 2020
1,249 1,049

sOciAL

sustAinABiLitY

1,084 165 893 156
58 EMPLOYEE RELATIONS
GRI-405: DIVERSITY AND EqUAL By Entity
MSM MALAYSIA HOLDINGS BERHAD Annual Report 2020
OPPORTUNITY
MSM Perlis (Plantation) MSM Perlis (Factory)
MSM is committed to a safe and inclusive
workplace that embraces and promotes 2019 2020 2019 2020
diversity and equal opportunity, and is free from 34 8 356 67
discrimination and harassment. We recognise
workforce diversity as an organisational strength
and competitive advantage in retaining and
attracting the best people to improve our
business performance. We value, respect and
leverage the unique contributions of people
with diverse backgrounds, experiences and
perspectives to enhance understanding of the 77.8% 22.2% 50% 50% 86.2% 13.8% 82.1% 17.9%
needs of our customers and provide innovative 28 6 4 4 307 49 55 12
solutions and exceptional customer service to an
equally diverse community. MSM Prai MSM Johor
To this end, we have also established feedback 2019 2020 2019 2020
channels for employees to raise concerns, 495 536 261 323
identify amiable solutions and report instances
where they feel violated, disrespected or
treated unfairly. As part of our Whistleblowing
Policy, we have in place structured grievance
and complaints process to encourage
employees to report these potential violations
without fear of reprisal.
90.3% 9.7% 89.6% 10.4% 85.8% 14.2% 84.2% 15.8%
Our Employee Work Policy (“Policy”), 447 48 480 56 224 37 272 51
communicated in the employee handbook,
outlines clear guidelines towards nurturing a
workforce that is fair and inclusive. This policy MSM Logistics MSM Holdings
protects the rights of all employees against 2019 2020 2019 2020
unlawful acts of discrimination. 49 49 52 66

Though MSM’s workforce within our refineries
tends to be male dominated, in light of factory,
machinery and work shift demands; we are on
a journey to balance out gender diversity at all
levels. In 2020, we recorded a 4.4:1 male to
female ratio at manager level compared to 4.3:1
in 2019. More effort will be directed towards 93.8% 6.2% 89.8% 10.2% 57.7% 42.3% 57.6% 42.4%
coming closer to the recommended target of 46 3 44 5 30 22 38 28
30% female representation at all levels.