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SUSTAINABILITY EFFECTIVE CORPORATE FINANCIAL ADDITIONAL DETAILS OF THE ANNUAL
REPORT LEADERSHIP GOVERNANCE STATEMENTS INFORMATION GENERAL MEETING

GRI-416: Customer Health & Safety
quality Assurance
MSM’s key competitive strength has always been our consistent delivery
of the highest quality of sugar products to our customers, both locally and Our refineries are constantly audited
abroad. This has built our market leading position for our Gula Prai brand – to ensure that our processes are in
the number one best-selling sugar brand in Malaysia. full compliance and certified with the
following:
Within our workplaces and plants, our Occupational Health and Safety
Standards fulfil the requirements by the Occupational Health and Safety • Food Safety System Certification (FSSC
22000 – Manufacturing)
Advisory Services (OHSAS18001) and the Malaysian Occupational Health
and Safety Management Systems (MS1722). • Food Safety Management System
(ISO22000) 63
Our key suppliers are certified to supply quality materials as part of complying • Good Manufacturing Practice (GMP)
with rigorous quality inspection standards. In line with industry expectations • Hazard Analysis and Critical Control
for transparency and accountability, the certifications are clearly displayed Point (HACCP) Certification from the
on our sugar packaging and the MSM website for easy identification and Ministry of Health, Malaysia
reference.
As a global exporter, MSM complies with
Most importantly, we also have in place a comprehensive spectrum of international standards such as the Halal
product quality processes and controls by certified bodies which are audited and Kosher certifications. All our products
on an annual basis. These are regularly monitored through performance are:
indicators that drive continuous improvement and are in line with industry • Halal-certified under MSM 1500:2009
expectations for transparency and accountability. MSM MALAYSIA HOLDINGS BERHAD Annual Report 2020
• Kosher-certified by the London Beth
Din Kashrut Division

OCCUPATIONAL HEALTH & SAFETY (OSH)
GRI-403: Occupational Health & Safety

We view health and safety at our facilities as a crucial enabler to ensure the Group’s long-term growth, as any hold-ups in operations
due to a failure in health and safety requirements ultimately contributes negatively to our bottom line.

Our Occupational Health and Safety Standards adhere to international and local health and safety industry standards by fulfilling
the requirements by the Occupational Health and Safety Advisory Services (OHSAS18001) and the Malaysian Occupational Health
and Safety Management Systems (MS1722).

Safety and Health Committee (SHC)

Our occupational health and safety performance is managed by the Safety and Health Committee which maintains a continuous
monitoring, measurement and reporting cycle of Health Safety and Environment (HSE) performance to create an ecosystem of
health and safety awareness.