Customer Focused
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Top-notch customer service is a fundamental of MSM’s code of quality.
With a well-established customer base in Malaysia, many remain loyal due to service quality and reliability as well as our product offerings.
We actively seek opportunities to achieve synergies in partnership with our customers as this is one of the critical aspects in the business. This complements our various strengths as it allows us to grow and maintain our market share domestically and penetrate international markets.
Additionally, we also capitalise on brand penetration which is conducted by placing a special emphasis on product quality to meet customers’ expectations and leverage on our effective distribution network throughout Malaysia.
Throughout the years we have made a strong repute for product quality and service reliability worldwide, thereby allowing our customers to focus on the core aspects of their business and achieve their goals.
