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SUSTAINABILITY EFFECTIVE CORPORATE FINANCIAL ADDITIONAL DETAILS OF THE ANNUAL
REPORT LEADERSHIP GOVERNANCE STATEMENTS INFORMATION GENERAL MEETING

buSINESS CONTINuITy

MANAGEMENT

MSM Group fully recognises the importance of maintaining a comprehensive Business Continuity Management for its
integrated sugar processes and sugar trading environment.
The objectives of the Business Continuity Management are as follows:

• To sustain organisational survival during a crisis by protecting human life and facilitating the resumption of critical
business processes in a timely manner;
• To minimise losses during disaster or business disruption;
• To ensure that the provisioning of key products continues to be maintained at an acceptable level; and
• To safeguard the reputation and image of the Group.
Most businesses are likely to experience significant disruption to their business-as-usual operations and will face business 121
underperformance throughout the duration of the COVID-19 crisis. To help address these challenges, MSM Group come out
with the COVID-19 Response Plan.

The COVID-19 Response Plan has taken into consideration the following:

Evacuation of Initiates and decontamination (sanitise)
Employees’ Seek KKM
01 02 affected area in 03 04 of the affected areas (subject to floor plan
safety advice
office/factory and KKM’s instruction)

Action taken by MSM Group: MSM MALAYSIA HOLDINGS BERHAD Annual Report 2020

Put People Safety first • Initiate or expand flexible work arrangement
• Initiate Work from Home
• Provide infection protection
• Issue regular, transparent communications that reassure employees
and align with current government policy

Reshape strategy to maintain business • Determine how the crisis affects budgets and business plans
continuity • Monitor domestic and foreign government initiative or support

Build resilience and prepare for recovery • Execute revised strategies and continue to monitor the situations
• Make decisions and take actions during the crisis with recovery in mind

The MSM Group call tree structure was reviewed and enhanced as part of the Business Continuity Plan (BCP). The structure
review is to ensure the effectiveness of the BCP designed for MSM Group.
The importance of the call tree structure:

• Broadcasting the management decision to specific designated parties (internal and/or external) of an incident
• Confirmation of facts/information by employees
• Headcount confirmation and employee condition identification in the incident

The call tree structure:

Group Chief Executive Officer/ Tier 1: Tier 2: Tier 3:
Group Chief Operations Officer/ Head of Division/ Recovery Team 1/ Non Recovery
Chief Financial Officer/Head Department Recovery Team 2 Team
Operating Officer