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SUSTAINABILITY EFFECTIVE CORPORATE FINANCIAL ADDITIONAL DETAILS OF THE ANNUAL
REPORT LEADERSHIP GOVERNANCE STATEMENTS INFORMATION GENERAL MEETING

OPTIMISATION TRANSFORMATION

CORE ExTENSIBILITY UNIqUE NExT-GEN

FOUNDATION OPTIMISED SPECIFIC CONFIGURED + INNOVATION INDUSTRY
ERP Scale Efficiency + PROCESS CONNECTED New Business DISRUPTION
Effectiveness Experiences with Smart Facilities + Models + Value
Unique Outcomes Networked Services
CLOUD & MOBILITY & IOT, AUTOMATION DIGITAL SUPPLY NEW INDUSTRY
CONNECTIVITY MODERN USER CHAIN MODEL
EXPERIENCE 27
SCHEDULING & DOCUMENTATION EQUIPMENT INTELLIGENT
PLANNING DIGITALISATION MONITORING DECISION SUPPORT
(AI)
Existing INVENTORY LOT EXCEPTIONAL ADVANCED
Environment TRACK & SCANNING MANAGEMENT DEMAND PLANNING
ADVANCED COLLABORATION
BUSINESS
INTELLIGENCE
EQUIPMENT
MAINTENANCE
2019 - 2021 2022 2023 MSM MALAYSIA HOLDINGS BERHAD Annual Report 2020

Present initiatives are ongoing in elevating the workplace We remain guided by the BP21 initiatives and goals that
environment and infrastructure to adapt to the new normal have been set in place in this strategic roadmap in sustaining
with work from home and remote connectivity via Cloud MSM’s turnaround journey, staying resilient and building on
technologies. These include enabling virtual conference-call emerging opportunities. In addition, we will be enhancing
meetings, digital signatures and counterpart documents MSM’s regional position to greater heights in unlocking
execution. further potential in the road ahead and in creating greater
shareholder value and benefits for the employees.
We intend to optimise current technologies wherever
possible while investing to latest technologies to Barring unforeseen circumstances, the strategies and
access better speed and resiliency. New investments, measures put in place should set the Group on a path
as highlighted above, will include advanced ERP business of steady growth. My focus is to effect organisational
solutions in key functions like commercial and finance to transformation towards global benchmarks in business
promote high speed, accuracy and integration; enhancing and operations, drive growth, accelerate stronger value
our plants capabilities towards enhanced precision, delivery and address current issues and challenges
automation and quality; and realising a digital supply with responsiveness and agility. I am confident we can
chain that integrates route management, inventory level, persevere and succeed with the benefit of experienced
order processing and delivery actions under one common employees, established market position and expanded
platform. capacity.

We will continue to engage positively with our stakeholders
IN CONCLUSION and look forward to delivering sustainable growth and
emerging stronger in 2021 with full support from our
Having been appointed as MSM GCEO only recently shareholders, Board, Management, employees and
on 1 February 2021, I take this opportunity to express stakeholders.
my gratitude to the Board of Directors for entrusting me to
lead the Group. I would also like to thank Encik Fakhrunniam Thank you.
Othman who has served as Acting GCEO since September
2020 and the dedicated MSM team for performance and
delivery in the right direction.

SYED FEIzAL SYED MOHAMMAD
Group Chief Executive Officer