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Diversity, Equity and Inclusion

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Diversity is integral to our organisation, fostering creativity and innovation through varied perspectives, experiences and skills. A diverse workforce reflects the community we serve, enhancing our understanding of customer needs and preferences for improved service and relationships. Our commitment to inclusion boosts employee morale, satisfaction and retention, ensuring our organisation’s success. We value the unique contributions of our diverse workforce, enhancing our ability to meet customer needs effectively.


Our Initiatives

We are dedicated to promoting gender diversity throughout our organisation, starting from executive roles and permeating every level. Our commitment goes beyond representation, focusing on creating an inclusive culture where all employees, irrespective of gender, feel valued and empowered. We have instituted various initiatives aimed at promoting DEI within MSM, including:

  • Establishing communication channels to enable our employees to offer feedback, voice concerns, suggest solutions, and report instances where they perceive any violation, disrespect or unfair treatment

  • Using the same communication channels as a robust grievance mechanism in the event of perceived violations, disrespect or unfair treatment and seamlessly integrate this mechanism into our Employee Handbook

  • Introducing a well-defined framework for employees to report potential violations without fear of retaliation, as outlined in our Whistleblowing Policy

  • Adopting the WEP to emphasise its commitment to fostering a culture of DEI


MSM Sugar Refinery (Johor) Sdn. Bhd. (MSM Johor), a subsidiary of MSM Malaysia Holdings Berhad (MSM) operates MSM’s new sugar refinery based in Tanjung Langsat, Johor which is set to be the largest standalone sugar refinery in Malaysia. Erected on a 50.63 acre land plot, the integrated complex is under development for Phase 1 - to build and operate a 3,000 tonnes per day of refined sugar output (RSO) contributing of up to 1 million MT on the Group’s annual production capacity. This is set to be fully commissioned by mid year of 2018. Upon increase in demand, expansion of Phase 2 shall commence by 2025. The combined annual production capacity of Phase 1 and Phase 2 is capable for up to an astounding 2 million MT, strengthening MSM’s position as one of the leading refined sugar producer in the region. With an investment of approximately USD $259 million for the development of Phase 1, this magnifies the Group’s confidence to showcase its ability towards MSM’s 53 years of talented expertise and experience in sugar refining and skilled management. Upon completion and full commissioning of MSM Johor, the total group production capacity will increase of up to 3.25 million MT per annum. One of MSM Johor’s salient point enables capacity building which translates to competitive pricing on end products. This allows MSM to foray into neighbouring countries, further strengthen the Group’s domestic market share and transform Malaysia into a regional hub for high quality refined sugar. Significantly, MSM Johor is seen to be a key growth driver for MSM Group to realize its mission in becoming one of the top 10 global sugar player by 2020.