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CHAIRMAN’S DELIVERING MSM MANAGEMENT DISCUSSION GROUP FINANCIAL
STATEMENT VALUE OVERVIEW & ANALYSIS REPORT

SHAPING

MATERIAL MATTERS

In our ongoing commitment to long term business sustainability, MSM reviews previously identified material issues periodically
through surveys with internal and external stakeholders. In 2020, we have identified, reviewed and analysed 12 most material
issues based on our business strategies as well as social, environmental and corporate commitments. Our Board of Directors
(BOD) and Group Chief Executive Officer (GCEO) have validated these 12 issues, with the first 6 issues being charted ‘High’ in the
materiality index, carrying notable impacts and of high concern to our stakeholders.

1 Service & Product Quality
3 2 Operational Performance

10 1 3 Occupational Safety & Health
Performance
5 2
MSM MALAYSIA HOLDINGS BERHAD Annual Report 2020
4 Governance
4 5 Environmental Assessment
Significance to Stakeholders 12 11 10 9 8 6 7 6 Macroeconomic Conditions

7 Managing Regulators

8 Financial Management

9 Resource Management
10 Talent Development

11 Economic Impact
12 Community Empowerment

Legend:
Environmental
Economic
Significance to Business
Social

The 2020 survey involved our customers, employees, suppliers, media analysts, investors and NGOs.