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SUSTAINABILITY EFFECTIVE CORPORATE FINANCIAL ADDITIONAL DETAILS OF THE ANNUAL
REPORT LEADERSHIP GOVERNANCE STATEMENTS INFORMATION GENERAL MEETING

IMPACTS OUR RESPONSE LINK TO STRATEGY

RESOURCE MANAGEMENT

• Responsible and efficient use of • Continuous monitoring of key • Continues to explore initiatives to lower refining
water and energy environmental aspects such as cost at each refinery via installation of biomass
• Recycling and reuse of materials, energy optimisation, water usage, boilers and solar photovoltaic systems
water and energy waste management and inventory • Optimising 2% of Water Usage
• Reduction of direct & indirect GHG of greenhouse gases • Reducing 3% of Energy Consumption
emissions
• Management of waste and effluents 13
• Management of biodiversity at all
operational sites

TALENT DEVELOPMENT

• Provision of fair and decent work • Continued investment through • To create a more conducive working
environment and wage policies training and development environment
• Adhering to safety and health industry • Strategic transformation targets • Offer better packages based on performance
standards to reduce fatalities, • Focused safety programmes and productivity of refinery
injuries, accidents and illnesses • Internal engagements via townhall, • Creating opportunity for knowledge and
of our employees, their families, intranet and newsletter experience development
contractors and customers • Management dialogues with • Continue with Graduate Management Trainee MSM MALAYSIA HOLDINGS BERHAD Annual Report 2020
employees and union representative initiative
• Employee engagement survey • Focus on training and development initiative to
strengthen core competencies

ECONOMIC IMPACT
• Infrastructure investments and • Employment opportunities • Transparent and open contract/tender
support services • Socio-economic operational impact negotiations
• Indirect economic impacts and initiatives • Employ a diverse workforce from different
backgrounds and professional expertise in
operations and business support

COMMUNITY EMPOWERMENT
• Local community engagement and • Volunteerism • Responsive and viable contribution to
development programmes • Continued commitment to CSR community interest and needs
programmes • Support for key community developments
• Tithe and alms giving and activities
• Sponsorship and donations